Who assists the Trusted Advisor with the first payroll, and what does the client need to do?

• A. TSS conducts payroll training and assists the Trusted Advisor; Client completes training and submits first payroll (with TSC assistance)
• B. The Trusted Advisor handles the payroll independently
• C. Client completes payroll without any training
• D. The Implementation Team handles payroll

Answer: (A)

This question focuses on how onboarding roles share responsibility for the first payroll and what the client must do to get started. The best approach is that a payroll support specialist conducts payroll training and assists the Trusted Advisor; the client completes that training and then submits the first payroll with the support team available to help. This setup ensures the Trusted Advisor has guided, trained support to rely on, reducing the chance of errors during the initial submission. It also makes sure the client is prepared and knows the correct steps before handling payroll themselves, with hands-on help during the first run to catch any issues early. The other options miss this collaborative structure: the Trusted Advisor handling payroll alone bypasses needed training, the client paying payroll without training invites mistakes, and the Implementation Team taking over payroll doesn’t reflect the established training-and-support flow.