Which of the following is a valid exception to the demo requirement?

• A. Overseas Client
• B. New Client
• C. Returning Client
• D. Internal Referral

Answer: (C)

The main idea here is recognizing when a demo isn’t needed because the client is already familiar with the product. A returning client has seen or used the product before, so they don’t need a full demonstration again. You can skip the full demo or tailor it to highlight only new features or updates since their last experience. This keeps the process efficient and respects their time while ensuring they’re updated on what’s changed.

The other cases don’t guarantee that familiarity. An overseas client or a new client typically hasn’t had a prior walkthrough, so a full or standard demo is appropriate. An internal referral isn’t automatically an exemption either, since they may or may not have recent exposure to the product.