Which is TRUE about non-standard TSRs?

• A. They are automatically generated by CRM
• B. Submit Sales Support case "TSR Revision Request"; Client Contracts creates the non-standard TSR
• C. They are not allowed under any circumstances
• D. They require no additional approvals

Answer: (B)

Non-standard TSRs are exceptions to the usual terms and require a formal change process. They aren’t generated automatically by CRM; instead, you submit a Sales Support case titled “TSR Revision Request.” This prompts Client Contracts to review and then create the non-standard TSR, ensuring the contract terms are correctly captured, reviewed, and approved. This governance step is what distinguishes a non-standard TSR from a standard one and prevents unwieldy or unvetted changes. Since this involves a formal review and creation by the Contracts team, it also implies there are checks and approvals involved, rather than a no-approval scenario. The other statements clash with this controlled process: automatic generation bypasses governance, non-standard TSRs aren’t allowed outside the revision process, and they do not skip the necessary approvals.