Which is NOT listed as a client responsibility in CSS?

• A. Conduct platform training for HR admins (that's TSS responsibility)
• B. Provide platform access to employees
• C. Coordinate onboarding activities
• D. Process payroll for the team

Answer: (A)

In CSS, responsibilities are divided between what the client handles and what TriNet’s service teams provide. Conducting platform training for HR admins is handled by TriNet's Service Solutions team, not by the client. This training is a specialized support function designed to ensure admins know how to use the platform effectively and safely, which is why it falls under TSS rather than client duties.

Clients, on the other hand, are typically responsible for providing platform access to employees, coordinating onboarding activities for new hires, and supplying payroll data so payroll can be processed through the system. Understanding this split helps you know who to rely on for different needs: request training from TriNet for admin use, and manage access, onboarding, and payroll data on the client side.