Which action triggers the approval process when closing an opportunity as Lost?

• A. Completion of Loss Detail field and a reason for loss.
• B. Finalizing the contract.
• C. Obtaining customer signature.
• D. Submitting a new opportunity.

Answer: (A)

When an opportunity is closed as Lost, the system needs solid data about why the deal didn’t close to document and review the loss. Completing the Loss Detail field and selecting a reason for loss provides the necessary information that triggers the approval workflow. This ensures the loss is reviewed and approved, and it creates an audit trail for later analysis or actions. Other options—finalizing the contract, obtaining a customer signature, or submitting a new opportunity—are not part of the Lost path and don’t start the loss-approval process; they relate to won deals, signatures for active opportunities, or creating new records, respectively.