When TSR and paperwork deadlines are approaching and you reasonably expect signature, what should you do?

• A. Cancel the TSR and restart
• B. Delay until signature
• C. Escalate to sales management
• D. Request Team Assignment via Sales Support case ("Request Team Assignment")

Answer: (D)

When a deadline is looming and you expect a signature, the goal is to get the case into the hands of the team that can actually move it forward right away. The best path is to submit a Sales Support case and choose the option to Request Team Assignment. This directly reassigns the TSR and related paperwork to the responsible group, creating clear ownership and speeding up the sign-off process within the agreed SLAs.

Canceled work or waiting for a signature without reassigning wastes time and can push you past the deadline. Escalating to sales management can help, but it doesn’t automatically route the case to the team that has the authority to secure the signature. Requesting a Team Assignment provides the quickest, most definitive path to getting the signatures completed.