What should the SC do during the Post Contract Entry Sales Touchpoint?

• A. Touch base after CSS completion to confirm no changes and address questions
• B. Schedule payroll; create contract; finalize onboarding
• C. Notify client of non-start; move to Lost
• D. Provide EFT form guidance and collect signatures

Answer: (A)

During the Post Contract Entry Sales Touchpoint, the focus is to verify that the contract details entered are correct and unchanged and to address any questions the client may have. This proactive check-in helps ensure alignment before moving into implementation, captures any requested changes early, and sets clear expectations for the onboarding process. By touching base now, the SC reduces the chance of surprises later, streamlines handoff to operations, and reinforces the client’s confidence that their needs are being accurately captured.

The other actions belong to different stages. Scheduling payroll, creating the contract, and finalizing onboarding are operational steps tied to implementation. Notifying the client of a non-start and moving to Lost indicates the deal has ended. Providing EFT form guidance and collecting signatures are onboarding/documentation tasks that come after the contract details are solidified, not the initial post-entry check.