Under what condition will the Opportunity be moved to Lost during Stage 5 & W?

• A. If the deal becomes a non‑start, the Implementation Team may move the Opportunity to Lost
• B. If the client misses CSS
• C. If the first payroll is not submitted by Live Date
• D. If the Win Survey is not completed

Answer: (A)

The main idea here is that moving an opportunity to Lost happens when the project cannot begin. If the deal becomes a non-start, the Implementation Team has to mark the Opportunity as Lost because onboarding or delivery can’t actually start. That makes sense at Stage 5 & Win, which is the point where you assess whether a deal can transition into implementation or if it should be closed as lost.

The other options describe issues or tasks that might affect timing or risk, but they don’t by themselves constitute a non-start trigger that automatically switches the Opportunity to Lost. Missing client success signals, a payroll timing issue, or an incomplete Win Survey can delay or complicate the win, but they aren’t the condition that defines an unrecoverable start of implementation.