T/F: TSS is responsible for checking I‑9 forms and conducting platform training.

• A. True
• B. False
• C. Not sure
• D. Depends on the client

Answer: (A)

This checks the TSS role around onboarding and ongoing client support. A TriNet Support Specialist is responsible for guiding new clients through setup and ensuring they can use the platform effectively. Checking I‑9 forms is a compliance step tied to bringing a new employee on board, and the TSS helps review documents and confirm accuracy so employment eligibility is properly documented. Platform training is another core duty, teaching clients and their users how to navigate the HRIS, payroll, benefits, and other features, so they can operate smoothly and avoid misconfigurations. Because these tasks are standard parts of the TSS responsibilities across onboarding and ongoing support, the statement is true. The alternatives don’t fit because these duties aren’t optional or client-dependent variations; they’re routine parts of the TSS role.