In a scenario where the prospect has fewer than 75 WSEs and TSC support is needed, what should you submit?

• A. Sales Support case with reason Transition Strategy Consultant Request
• B. TSC case submitted by SC
• C. Direct escalation to GEBC
• D. Customer request form

Answer: (B)

When a prospect has under 75 WSEs and you need TSC support, the proper path is for the Sales Consultant to submit a TSC case. The Transition Strategy Consultant team handles onboarding and transition guidance for smaller clients, and routing the request as a TSC case from the SC ensures it reaches the right team with the necessary context from the salesperson who’s been engaging the prospect. This internal channel keeps the request aligned with TSC processes, timelines, and expected deliverables.

Using a general Sales Support case wouldn’t trigger the specialized TSC intake, and escalating directly to GEBC bypasses the intended routing for TSC needs. A customer request form is for customer-initiated requests, not for internal escalation to TSC, so it wouldn’t route correctly for this scenario.