If the deal is a non-start, who may move the Opportunity to Lost?

• A. Implementation Team
• B. Sales Consultant
• C. Client
• D. TSS

Answer: (A)

When a deal is a non-start, the decision to move the Opportunity to Lost rests with the team responsible for delivering the project. The Implementation Team is the group closest to actually starting and executing the deployment, so they have the most direct knowledge about whether the deal will move forward. If there’s no kickoff or implementation planned, they can and should mark the Opportunity as Lost to reflect that no business will proceed and to keep the sales forecast accurate. The other roles—like the Sales Consultant, the Client, or the TSS—don’t have the same delivery-focused perspective or authority to close out a delivery-backed opportunity in the system, which is why the Implementation Team is the appropriate one to update the status in this scenario.